Fri. Oct. 27, 2017: Post-Op, CVS & Instafreebie Fail

Savasana at Sea Cover Choice 1

Savasana at Sea available for pre-order here.

Friday, October 27, 2017
Waxing Moon
Neptune Retrograde
Uranus Retrograde
Sunny and cool

Yesterday day was a tough day all around. If it nearly wiped me out, I can only imagine how hard it was for my mom, who is in her nineties.

Dropped her off early for the surgery. Went to the library to get some work done, such as updating the buy links on the websites, et al. SAVASANA AT SEA is now available for pre-order on Amazon.

Put together some materials for a client and sent it off, in preparation for Monday’s meeting.

Went home to wait for the call that I could pick up my mom from surgery. For some reason, they couldn’t get through, and wound up contacting the landlord, who managed to get hold of me. So much for the new damn phone. Seriously, as soon as I can afford it, I’m sucking it up and buying an iPhone. They seem to be the only phones that work.

I was told she’d be ready to come home by 2. I went back early, hoping I could spring her earlier. No such luck. They’d had to do additional surgery on the foot in order to get out all the cancerous cells. Which meant she had to go back in for a skin graft to patch up the foot. It was frightening and painful. Plus, she wasn’t hungry and had refused to each lunch, which meant she nearly passed out during the graft surgery.

Let me emphasize that the surgeon and her staff were great throughout. They made it as comfortable as possible. It’s just that it was a complicated and unpleasant procedure.

I finally got her in the car by about 3:30. The surgeon gave us a long list of post-op care for the next two weeks, and her office called in an antibiotic prescription to the pharmacy. She wanted me to get it immediately, so my mom could start taking it right away.

I get to the pharmacy, and they have no interest in filling the prescription. First, they denied getting the call. When I said I was standing next to the person who called (I was), she strolled across the floor, picked it up, put it back, shrugged, and said, “Yeah, we’ll get to it. Come back in an hour or so. We’re busy right now.”

Busy. Supposedly serving customers. Six customers, four people behind the desk and you’re too “busy” to fill the prescription.

I asked how much it would be. She refused to tell me. I asked to give an estimate. She refused. She said I should call in about an hour to see if they’d filled it and maybe they’d tell me the price then.

Now, every other pharmacy in the world I’ve dealt with, when you arrive with a prescription that’s been called in will ask if you want to wait and gives an estimate of the waiting time, and can tell you the range of the drug price.

But, you see, at CVS in Centerville, the customer is an inconvenience.

Had I said I would wait for it, ahe would have intentionally NOT filled it for at least an hour, probably longer.

I came home (because I couldn’t do any of the other errands until I knew how much this prescription was going to cost). I contacted the regional manager, who’d helped us a few months ago, when the pharmacy overcharged for the shingles shot that was supposed to be free (after refusing to give the shot six times), and dragged their feet/argued on other prescriptions. He said if there was ever a problem with them, I should get in touch. I did. I also told him we were getting the same runaround with the pneumonia shot. He took care of it.

I went back in an hour. They had the prescription put aside. I could tell they were FURIOUS that I’d complained and they’d been called out by the head office. Well, if they’d done their job in the first place, I wouldn’t have.

When we moved here, they were so nice, helpful, nothing was ever a problem. For the past two years or so, every prescription pick up or anything else is a major fight. They always act like serving a customer is beneath them and maybe they’ll deign to do it if they happen to feel like it. They’re required to ask if there are any questions for the pharmacist, but the answer is ALWAYS, “I don’t know.” Nor are they willing to find out.

I’m wondering if any of them actually went to school for pharmacy — all they do is stare like zombies at screens and fill bottles. When they can be bothered.

I’ve never had this poor attitude in any pharmacy, no matter where I’ve lived. And it’s not the fault of the insurance companies or the doctors, no matter how the right will howl about it. It’s this particular pharmacy can’t be bothered. They need new management and new staff.

I’m looking into moving the prescriptions elsewhere. It will be inconvenient, but dealing with a pharmacy that offers basic customer service — like actually filling a prescription or answering a question –might be worth it.

So, I finally had the antibiotic and could run the other necessary errands, and then get back and make sure my mom ate (because the antibiotic has to be taken on a full stomach) and do everything else that needed to be done post-op.

I was going to cheer myself up by taking advantage of an Instafreebie offer that an acquaintance was involved with. First of all, I saw this several days ago, and “claimed” my books. It took three days for them to show up in my email. Then, after 45 minutes of hoopjumping and having to sign in and “send” or “forward” files between multiple email addresses to get it to my Kindle – nothing. So I contacted Instafreebie – well, I have to download a specific program to a computer in order to get the book then sent to the Kindle. Um, no. I told them I needed to be able to open my email on my Kindle and pick it up on said Kindle, the way I do with any other book sent to me. I basically got a big fuck you from them, so fuck them.

I’m sure some will argue, well it’s free, so why complain because you have to do some work? Sorry, I’d rather pay for the book and actually be able to GET IT, then be promised the book free, waste more than an hour of BILLABLE TIME (so now it’s costing me money) for a “free” book I can’t access anyway. And then be told I have to download this program and that program to a desktop computer and THEN connect it with the Kindle in order to get the book. NO. And THEN be automatically signed up for authors’ email lists when I don’t even know if I like their work or want to keep in touch.

Again, I’d rather pay for the book.

My process with free deals is that I use them to try out new-to-me authors. If I like them, then I start buying their books. Unlike many people, who only read someone if they’re free. I believe in supporting living authors, and I buy as many of their books each month as my budget allows.

Also, as I’m trying out as a customer for various services, it gives me an idea of how they work. BookFunnel and Instafreebie have both been nightmares for me, on multiple occasions. Going forward, I will ignore their promos. It also means I won’t sign up for them as an author. I’m all for promos and giveaways and stuff, but I need to be convinced that if I use one of these “services”, interested readers can actually get what’s promised to them. Not happening with either BookFunnel or Instafreebie.

So they are crossed off my list of organizations with whom I want to do business as either a reader or an author.

Started watched season three of BROADCHURCH last night. Riveting. Just love David Tennant and Olivia Coleman.

My mom had a bad night. She’s in pain. Which means, she is at the stage where most people would be taking morphine and she’s taking liquid Tylenol. No, she wasn’t even offered painkillers after the surgery. Just Tylenol. Which is fine, because she doesn’t like painkillers and wouldn’t have taken them for more than a day or so. But when you think how many people take a narcotic the second they get a hangnail and she’s not even offered a painkiller after cancer surgery — something is wrong with the system.

I have to get a review out today, and do a few other things, but, mostly I want to stay close to home.

I’m STILL waiting for that freelance check. Yet, the client I worked with on Wednesday has already paid me. Unprofessional, meet professional.

I won’t get to post until sometime on Tuesday. Monday, I have client meetings all day.

Hope you have a great weekend. My mom’s birthday is on Sunday; I hope she’s feeling up to at least a small celebration.

I hope I can get some writing done.

Playing The Angles Cover Sm

PLAYING THE ANGLES available here.

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