Thurs. April 21, 2022: Customer Dis-Service Causes Migraine

image courtesy of Gerd Altmann via pixabay.com

Thursday, April 21, 2022

Waning Moon

Cloudy and cool

Yesterday was another frustrating day. It started well – laundry, work on The Big Project, signing the contract with the marketing agency and setting up the appropriate virtual and physical folders, expanding the pitch to my Llewellyn editor.

I did a quick grocery run, and the store gave me my little Norway spruce seedling as my Earth Day gift, which made me so happy. I know, it cost them nothing, but it made me happy. And a library run to drop off/pick up books.

I researched new phones for my mom. Tracfone refuses to fix the problem, which is that they forced a smartphone on her that she can’t use and is afraid of. They will not give her one she can use. They won’t even let me buy one. And her plan runs out next week. I’m not going to put money into a phone she can’t use. So I researched companies to see where I could get her a phone that she can use. Most companies only offer smartphones, so that wouldn’t work. One company had the perfect phone, but the company was recently acquired and it looks like it will be dissolved by June, and I’m not going through this whole process again. I found another phone that looks like it will work, and a reasonable plan. I had a live chat with a representative, everything seemed fine, I put through the order – and then the “billing” department started making demands and accused me of – I don’t even know what they’re accusing me of. Why do businesses now attack customers and assume they’re all criminals? Why do I want to do business with a company who treats me like crap?

It was a nightmare. A completely unnecessary nightmare. Not to mention ableist, misogynistic, and elder abuse bullshit.

Supposedly the phone shipped and we will have it tomorrow. Switching over the number better not be another nightmare. Because I want it to be done – I am not doing this anymore. I am, however, as soon as everything is properly transferred over, going to tell Tracfone to shove it up their ass, and filing a complaint against them with the FCC.

So that took hours when it should have taken minutes, and wrecked me for the day. But I still had to get client work done. So I dug in and did it.

You know what I’m getting sick of? Writers based in cities writing about agriculturally based environments and ignoring the weather. The weather decides the structure of the day. One can ignore weather in cities, in fact it’s often a point of pride to overcome weather, but not where the weather determines if there’s going to be a harvest or not.

I had an online yoga class in the evening with a group specifically geared to busy professional women without children. I’m glad I did it, but it made me realize that I need to go back to class in a studio, once I feel comfortable. No idea when that will be, but I need to be in class where I can get adjustments from the teacher. I’m trying to figure out if I should expand my home practice with longer sessions, or several sessions broken up over the course of the day.

By the end of the day, I felt awful, with an excruciating migraine, which hasn’t abated at all today.

I have meditation this morning, and then it’s back to work. Got to catch up from what was derailed yesterday, and try to work ahead.

There’s a post over on Gratitude and Growth on how the plants are coming along.

I just want to go back to bed, but that is not an option.