Fri. April 29, 2022: Extricating from Tracfone’s Harassment

image courtesy of Alexander Andrews via Unsplash.com

Friday, April 29, 2022

Dark Moon

Pluto Retrograde

Sunny and cold

The Retrogrades are starting, and Pluto goes retrograde today, and stays retrograde until October 8. Pluto’s retrograde works to reveal what’s hidden and force us to face fears, causing long-lasting transformations. Tomorrow is Beltane Eve with a new moon and a solar eclipse, so there’s a lot going on, and if you’re wondering why your emotions are all over the place, take a deep breath and a nap.

I had high hopes for yesterday, which were quickly dashed. I had trouble focusing in meditation. Charlotte had no such issues, spending most of the session quietly on my lap.

Then, Tracfone started again. First, they sent a text saying the phone number transfer was happening. Then, they began a series of phone calls in escalating harassment along the lines of “this is our number and we decide when and if it transfers.” They kept demanding a series of “press this key and that key” – which wasn’t possible, because one of the issues with that smartphone is that the dial pad was dumped and couldn’t be retrieved. Basically making the phone useless. Which has been explained to them, in detail, over a dozen times. Anything that they deemed wasn’t used “often enough” (which, by their definition, is multiple times a day) was removed from the phone. My mom is 97. She doesn’t need to dial her phone every day. So the dial pad was removed and the phone was even more useless than possible. In addition to the whole thing that she doesn’t need a smartphone and it was too difficult for her to learn. They were also trying to force another month’s payment while they ‘considered’ whether or not to release the number.

I turned off the phone, went back to Consumer Cellular, cancelled the transfer and got a new phone number. I was able to end SIX MONTHS of torment and harassment in five minutes.

Tracfone could have solved this issue six months ago in fifteen minutes and kept a customer they’d had for a decade. Instead, they chose harassment, believing if they harassed long and hard enough, we would just cave and pay them whatever they demanded and do whatever they demanded.

As much of a pain in the ass it is to let everyone know her new number, it’s better than Tracfone’s unacceptable harassment. Not to mention the literally thousands of dollars I’ve lost in billable hours/work time because of this.

The service ran out at the end of the day, and we are done with Tracfone. I am filing a formal complaint with the state’s division of public utilities, under which cellphones fall, but at least they’re not getting anymore money out of us, and can’t call anymore.

The new number needs a bit of time to settle down. In the first 12 hours, we had to block 4 scam calls.

At least they’re not like Verizon, which demanded a $4.99 charge every month for every number blocked, so one really couldn’t afford to block numbers.

I was exhausted by the end of that debacle, but also relieved that we’re done. And my mom has a simple flip phone that she can actually use, and that works.

I lost all the time blocked off for writing.

Freelance Chat was a lot of fun. It’s such a great group.

In the afternoon, I turned around a script coverage for something on which I’d been requested, and grabbed another script to read today. I’ll be a little under my nut for this pay period, but I need to focus on the contest entries over the weekend, and possibly into part of next week.

I spent some time on Ello, and put up a tarot post over on Ko-fi.

We did some Monthology brainstorming for a project logo, which we can slap around all over the place on websites and stickers and whatever. I mean, there are 50 of us, we can have an impact and get people interested and excited about the project.

Knowledge Unicorns went well. We’ve set our final virtual meeting date for late May, before Memorial Day weekend. More of an online party than anything else, to celebrate what we’ve built over the past two and a half years, and that we survived, at least so far.

I keep talking about how great Ello is, but friends are having trouble signing up. I feel bad about that, since I’ve been hawking the site. But the numbers I get on it are high – well over 100 for most posts, and over 1000 for others. In addition to cross-posting content, I also need to create specific content for that platform. Just not sure what yet.

Speaking of trouble signing up, Prime Storage, which bought the CubeSmart storage facility on Cape, is ignoring my requests for customer service and assistance setting up auto-pay. Their website will not acknowledge me as an existing customer or allow me to sign up as a new customer. It just keeps booting me out. I have no doubt this is intentional – they are trying to make sure there are late payments, so they can charge late fees. So I have to write a check and send it express mail to make sure it gets there on time. And you better believe I’m going to make them sign for it. AND send them the tracking number.

Another hateful company.

Worked on contest entries last night. I’m a little behind where I hoped I’d be, so I have to push hard this weekend. But that’s okay. Everything will get done by deadline, and it’s always exciting to read such a wide range of new work.

Going to hit the page this morning. I need to finish the first draft of the radio play by tomorrow for Dramatists Guild’s End of Play event. I have a seminar with them this afternoon, which should be interesting, on curating one’s archive.

I have to make the rounds of the library, the grocery store, the pharmacy, the post office, and the liquor store.

This afternoon, I’ll turn around another script and go back to the contest entries.

Tomorrow, we’re switching out the winter curtains to the lace panels, swapping out some early spring fabric for more summery fabric, and doing other houseworky things that have somehow become part of Saturday’s routine. I also have an online yoga session tomorrow afternoon.

I’ll have to finish the first draft of the radio play and do contest entries.

Saturday is Beltane Eve, the new moon, the eclipse; Sunday is Beltane and the start of May. Another month whizzing past.

April definitely was more chaotic and less productive than I’d hoped, but I’m looking forward to May and spring and plants and all that good stuff.

Have a great weekend, and I’ll catch you on the other side.

Published in: on April 29, 2022 at 7:06 am  Comments Off on Fri. April 29, 2022: Extricating from Tracfone’s Harassment  
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