Wed. June 20, 2012: Going to have a Good Solstice in spite of a lousy Webhost! And my new writing hero!

Wednesday, June 20, 2012
Waxing Moon (yesterday was the new moon)
Saturn Retrograde
Pluto Retrograde
Neptune Retrograde
Venus Retrograde
Sunny and warm
Summer Solstice

It’s supposed to get into the 90s today. I hope not. Heck, I was still shivering in fleece sweats yesterday!

So sorry I didn’t post yesterday. I fought with my webhost (1and1.com) ALL FRIGGING DAY. I’m trying to update the Jain Lazarus site and add the story that was promised last Friday. I kept getting a “publishing error — try later” message. Um, no. I pay them to publish when I need to update my sites, not when they happen to feel like it. Accepting money for a service means one has to provide the damn service. “Support” ignored my messages until I pitched a fit on Twitter, when someone from 1and1 said they were going to see it got attention. Instead, the situation got worse — I couldn’t access my sites at all — and the interaction with customer non-support didn’t actually have anything to do with the issue. Then, after dinner, I get an email saying there’s a “bug” in the system, they’re aware of it, and they have no idea when it will be fixed. Why didn’t they tell me that the FIRST time I contacted them, so I could have gone off and done other stuff during the day? Because they’re incompetent and don’t care about their customers, that’s why.

This morning, I get an email saying the problem is fixed.

Of course, it’s not.

And THEN I get a message from them about an ‘upgrade’ they’re doing to the system from July 9-13 (a week I’m teaching and at the start of Mercury Retrograde), which , if I understand it correctly, means I am, pardon the language, fucked forevermore on their host.

Meanwhile, they’re still holding all my webfiles hostage, which is why I didn’t dump them months ago and move to another host.

Checking the state’s telecommunications laws, they are in violation, so that means filing more paperwork with the state’s Attorney General against them, in addition to invoicing them for wasted time. I’ve been putting aside money to hire someone to help me rescue my files to move hosts, but I don’t have it yet, and I’m not in a position to do so yet.

Well, the upside to all of this is that I’ll be forced to move hosts, whether I’m ready or not. Let’s hope I don’t lose too much in the process. I print out my contracts, but there’s plenty of correspondence in those files that I can’t print out, but I can’t download it to save it. Short of going in and hand-forwarding each piece, I don’t know what else to do.

The FTP they claim is on the site — and which I pay for– but won’t explain to me doesn’t seem to exist, or this wouldn’t be an issue.

I am so frustrated. They are costing me money, but charging me for it. That’s fraud, as far as I can see, and a breach of contract on their part. Not only are they not providing the services for which they are contracted and paid, they lie about it. And the absolute refusal to work with me to fix the problem, the absolute REFUSAL to provide customer service is part of what is so appalling.

I don’t need much — I don’t have a lot of bells and whistles on my site. I should be able to go in, update, publish said updates, and download and upload files as needed. I’m not asking for a whole lot, and I pay for far more than I’m using, but 1nad1.com refuses to provide me with even the basics.

In happier news, I have a new hero. Cathy Lamb. Read what she has to say about writing here.

Gotta go and get my light fixed, have a lot of work that couldn’t get done yesterday because of effing 1and1, have an event to attend for a client tonight, and then it’s the Summer Solstice ceremony.

Devon

Published in: on June 20, 2012 at 7:37 am  Comments (1)  
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Thursday, December 3, 2009

Thursday, December 3, 2009
Waning Moon
Uranus Retrograde
Rainy and cold

The movers are supposed to show up a 8:30 this morning and then we can get this furniture swapped out and back to a real life. I’ll be glad when today is over. The furniture swap itself isn’t such a big deal, but what surrounds it is.

I managed to purge a lot on Tuesday from years past — things I held on to that no longer support my life or my goals. Reminders of some poor decisions made in the mid-80’s and early 90’s that I’ve definitely atoned for, but kept reminders around. So I got rid of them. And felt better. My life is in a different direction, I paid up for those mistakes, let’s move on. It was difficult and somewhat emotional, but necessary, and I’m glad I did it.

Have you ever caught yourself getting pissy about something really stupid? I caught myself at least twice yesterday, pulled up and said, “WHY are you letting this get to you? It’s not a big deal, and it’s none of your business. Get over it!” Because it’s not like I don’t have enough relevant stuff to worry about!

And then there’s relevant stuff, like trying to order online and the site is cantankerous. I warned one vendor with whom I’ve done business for years that this is the last year I’ll be shopping at his store because I couldn’t check out — for a half hour, whenever I tried to check out, it went back to the site’s home page. I had to call it in — which I didn’t want to do, because that’s why I order online and I HATE using the phone. On top of that, because it was a phone order and not an online order, I couldn’t use any of the promotional codes. And yes, I did ask them to extend the promo codes to me even though I called instead of ordered online, because of the site problem. They refused. So that store has seen the last of me. I would have cancelled this year’s order, but I don’t have time to hunt down that speciality elsewhere in the current time frame. However, with a year’s lead time, I do. Another store, a first-time experience for me, lost my business completely because, when I tried to check out, the site kept insisting my phone number wasn’t valid. Now, I’d used the exact same information in the exact format on a sister site to place an order ten minutes earlier. So I cancelled the order and ordered from a different store. I let both stores know that they’ve lost my business and why. I am not going to waste my money on stores that don’t provide excellent customer service. Because there are plenty of stores out there who actually DO provide good customer service and a quality product at a fair price.

So, it was frustrating, but the online ordering is done, and I’ve just got a couple of gift cards to pick up and some stocking stuffers, and then all my shopping’s done.

I’ve also got to do my shopping for St. Nicholas Day, which is on Saturday night, going into Sunday.

Everything is stacked in the living room and the bathroom to give the movers access to what they’re getting out and the spots they’re putting the new stuff in. The cats are beside themselves. Now, we’re not swapping out all that much furniture, and yet everything that was around it has filled the other rooms to bursting. It simply doesn’t make sense. How could that much crap be stored in such a small space?

I’ll have more purging to do when I put things back.

I’m stressed, the cats are stressed, I don’t trust these movers — not only did they call after 6 PM with this morning’s time, the guy started giving me a hard time about not sending him a deposit — until I reminded him he never gave me the information and had told me I didn’t need to. Then he asked me what we were moving, even though I’d sent it to him TWICE in writing. I don’t have a lot of confidence in these guys, and I just want to get the job DONE.

I’m printing out the emails with the estimates, so there can’t be anymore hassle.

Think good thoughts for me.

Devon

Tuesday, August 11, 2009

Tuesday, August 11, 2009
Waning Moon
Pluto Retrograde
Jupiter Retrograde
Uranus Retrograde
Cloudy, hot, humid

Okay. I’m officially exhausted.

Got home yesterday — it was very temperate in the apartment. I turned on all the fans to get it as cool as possible while I was there, spent time on the internet downloading and sending out things that needed to be sent. I also did a back-up — which took longer than I hoped, because it was the first time Time Machine met the new hard disk, and they had to get acquainted. Still, it took less than an hour (an ounce of prevention, and all that), which is much better than the PC’s 56-hour back-up time!

Went to Verizon, Throwing the phones was definitely a viable option. They couldn’t/wouldn’t even test my mother’s phone to see what was wrong with it, because it was more than two years old. WTF?????? I had to BUY a new phone. Not happy, especially since, two weeks ago, on the phone they said I could simply trade it in for the one I got, which is specially featured for seniors, with large keys and displays. Heaven forbid anyone at the store is “able” (yeah, right) to confirm this promise with anyone at the call center — even though I have the person’s name who made the promise. Liars and thieves, the lot of them. And now I’m stuck in a new two year contract, or I couldn’t get a new phone, and my elderly mother would have been put into danger by not being able to call for help, should something go wrong. They also swore up, down, and sideways, when I tried to find a better-priced plan to meet my needs better (as in, add in text and email) that such a plan doesn’t exist — even though it does, according to billshrink.com. The only plans that include what I need, are, of course, quite a bit more expensive than what I pay now. Which is typical of Verizon. They charge you to breathe. Just because I’m saving money by getting away from Verizon for landline, cable, and internet — I’m not giving them all that savings for a new phone plan. The personnel are perfectly pleasant, but the company does not give them what they need to actually provide customer service.

I didn’t even bother to try to upgrade my phone. If my poor little old phone can limp along another two years, I’ll simply get iPhones, even it means switching to AT&T.

And now they want me to fill out a customer satisfaction survey. Are they serious? Face it, would YOU want to be the one reading that particular survey?

Never made it to Target, because I had to get back to work. Dropped off my mom’s phone, and had to go back later in the evening to set it up.

Worked, went over and set up my mom’s phone, and had to do an evening event for work. Totally wiped out. The heat and humidity don’t help, either.

Slept well, though, and had a good morning yoga session. A good, long yoga session in the morning helps my posture and helps keep me in alignment far into the day.

Did some work on both “Personal Revolution” and “Amends” this morning.

Heading out — hope to make it to Target this morning on my way to feed the cats, check a few things online at home, and then get back here EARLY this time for a productive day on site.

Devon

Published in: on August 11, 2009 at 10:07 am  Comments (4)  
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