Fri. April 29, 2022: Extricating from Tracfone’s Harassment

image courtesy of Alexander Andrews via Unsplash.com

Friday, April 29, 2022

Dark Moon

Pluto Retrograde

Sunny and cold

The Retrogrades are starting, and Pluto goes retrograde today, and stays retrograde until October 8. Pluto’s retrograde works to reveal what’s hidden and force us to face fears, causing long-lasting transformations. Tomorrow is Beltane Eve with a new moon and a solar eclipse, so there’s a lot going on, and if you’re wondering why your emotions are all over the place, take a deep breath and a nap.

I had high hopes for yesterday, which were quickly dashed. I had trouble focusing in meditation. Charlotte had no such issues, spending most of the session quietly on my lap.

Then, Tracfone started again. First, they sent a text saying the phone number transfer was happening. Then, they began a series of phone calls in escalating harassment along the lines of “this is our number and we decide when and if it transfers.” They kept demanding a series of “press this key and that key” – which wasn’t possible, because one of the issues with that smartphone is that the dial pad was dumped and couldn’t be retrieved. Basically making the phone useless. Which has been explained to them, in detail, over a dozen times. Anything that they deemed wasn’t used “often enough” (which, by their definition, is multiple times a day) was removed from the phone. My mom is 97. She doesn’t need to dial her phone every day. So the dial pad was removed and the phone was even more useless than possible. In addition to the whole thing that she doesn’t need a smartphone and it was too difficult for her to learn. They were also trying to force another month’s payment while they ‘considered’ whether or not to release the number.

I turned off the phone, went back to Consumer Cellular, cancelled the transfer and got a new phone number. I was able to end SIX MONTHS of torment and harassment in five minutes.

Tracfone could have solved this issue six months ago in fifteen minutes and kept a customer they’d had for a decade. Instead, they chose harassment, believing if they harassed long and hard enough, we would just cave and pay them whatever they demanded and do whatever they demanded.

As much of a pain in the ass it is to let everyone know her new number, it’s better than Tracfone’s unacceptable harassment. Not to mention the literally thousands of dollars I’ve lost in billable hours/work time because of this.

The service ran out at the end of the day, and we are done with Tracfone. I am filing a formal complaint with the state’s division of public utilities, under which cellphones fall, but at least they’re not getting anymore money out of us, and can’t call anymore.

The new number needs a bit of time to settle down. In the first 12 hours, we had to block 4 scam calls.

At least they’re not like Verizon, which demanded a $4.99 charge every month for every number blocked, so one really couldn’t afford to block numbers.

I was exhausted by the end of that debacle, but also relieved that we’re done. And my mom has a simple flip phone that she can actually use, and that works.

I lost all the time blocked off for writing.

Freelance Chat was a lot of fun. It’s such a great group.

In the afternoon, I turned around a script coverage for something on which I’d been requested, and grabbed another script to read today. I’ll be a little under my nut for this pay period, but I need to focus on the contest entries over the weekend, and possibly into part of next week.

I spent some time on Ello, and put up a tarot post over on Ko-fi.

We did some Monthology brainstorming for a project logo, which we can slap around all over the place on websites and stickers and whatever. I mean, there are 50 of us, we can have an impact and get people interested and excited about the project.

Knowledge Unicorns went well. We’ve set our final virtual meeting date for late May, before Memorial Day weekend. More of an online party than anything else, to celebrate what we’ve built over the past two and a half years, and that we survived, at least so far.

I keep talking about how great Ello is, but friends are having trouble signing up. I feel bad about that, since I’ve been hawking the site. But the numbers I get on it are high – well over 100 for most posts, and over 1000 for others. In addition to cross-posting content, I also need to create specific content for that platform. Just not sure what yet.

Speaking of trouble signing up, Prime Storage, which bought the CubeSmart storage facility on Cape, is ignoring my requests for customer service and assistance setting up auto-pay. Their website will not acknowledge me as an existing customer or allow me to sign up as a new customer. It just keeps booting me out. I have no doubt this is intentional – they are trying to make sure there are late payments, so they can charge late fees. So I have to write a check and send it express mail to make sure it gets there on time. And you better believe I’m going to make them sign for it. AND send them the tracking number.

Another hateful company.

Worked on contest entries last night. I’m a little behind where I hoped I’d be, so I have to push hard this weekend. But that’s okay. Everything will get done by deadline, and it’s always exciting to read such a wide range of new work.

Going to hit the page this morning. I need to finish the first draft of the radio play by tomorrow for Dramatists Guild’s End of Play event. I have a seminar with them this afternoon, which should be interesting, on curating one’s archive.

I have to make the rounds of the library, the grocery store, the pharmacy, the post office, and the liquor store.

This afternoon, I’ll turn around another script and go back to the contest entries.

Tomorrow, we’re switching out the winter curtains to the lace panels, swapping out some early spring fabric for more summery fabric, and doing other houseworky things that have somehow become part of Saturday’s routine. I also have an online yoga session tomorrow afternoon.

I’ll have to finish the first draft of the radio play and do contest entries.

Saturday is Beltane Eve, the new moon, the eclipse; Sunday is Beltane and the start of May. Another month whizzing past.

April definitely was more chaotic and less productive than I’d hoped, but I’m looking forward to May and spring and plants and all that good stuff.

Have a great weekend, and I’ll catch you on the other side.

Published in: on April 29, 2022 at 7:06 am  Comments Off on Fri. April 29, 2022: Extricating from Tracfone’s Harassment  
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Thurs. April 28, 2022: Dealing with the Creative and the Inept

image courtesy of Kranich 17 via pixabay.com

Thursday, April 28, 2022

Day Before Dark Moon

Cloudy/sunny/cold

Buckle up, buttercups. Retrogrades start again tomorrow.

The latest on the garden hijinks is up over on Gratitude and Growth.

Yesterday, I pushed hard in the morning and had to ease off in the afternoon, because I wore myself out.

I got a good chunk done on The Big Project, one section of a little over 1400 words, and a start on the next section. I need to get back into its rhythm and push hard in May, because I have to be in good shape in June, when it needs to start going live. I was worried I’d lost the voice there a bit, but I haven’t. The writing itself takes much, much longer than a normal 1400 words of an outlined piece would take because of the level and structure that has to be in the first draft, or I can’t move on to the next section. Each part has to compress the process of what would normally be the first three drafts for me. It’s been a learning curve.

Tracfone and Consumer Cellular are both being dicks about the phone transfer. Tracfone, after sending multiple texts confirming that the transfer was going through, is holding the phone number hostage. They won’t finish the transfer unless I pay for an additional month (the month is up today). Consumer Cellular SHOULD HAVE GOTTEN IN TOUCH as soon as there was a problem, but, of course, heaven forbid they actually provide customer service. I was trying not to be a nudge and waiting for the 3-5 business day period they said it could take before I followed up. When I should have been riding their inept asses from Day 1.

Summary: avoid both these companies if you have the choice.

It’s a shame, because Tracfone used to be a great, no fuss company. I hope they go out of business soon. They don’t deserve to have customers.

I’ve been trying to set up the autopay for the storage unit with the company who bought the facility, and I can’t get into their system to do it. Nor does anyone at the facility or the main office respond. This is intentional, of course, so they can charge late fees. Horrible company. I didn’t think anyone could be worse than U-Haul, but this company just might be.

I FINALLY got an appointment with a mechanic that’s not afraid of working on a VW. It’s for May 10. I have basically been without a car for six months, which is getting frustrating. It didn’t matter so much in the winter, because the weather kept us from doing much, but there are things that need to get done out of walking radius.

I got in touch with the landlord about the gas company wanting to do an inside service line inspection. The gas company couldn’t give me a straight answer about what they needed to see for the inspection, and I suspect it has to do with how lines come into the building in the basement, which is a landlord thing, not a me thing.

I gave myself the day off from script coverage. I worked on contest entries and read for pleasure instead. I was completely worn out from dealing with the stupid and the incompetent.

Tessa woke me up at 4 again (I am not a happy camper). She didn’t want me on the bed in the sewing room and fussed at me until I moved to the couch.

But I’m not complaining too much, because I heard about a friend whose elderly cat recently died, and I want to enjoy every moment I have with mine. Even when they’re being little pills.

Meditation this morning, then back to the page, then Freelance Chat, then script coverage and contest entries. Oh, yeah, and by late morning, fighting some more with Consumer Cellular and Tracfone. The number of billable hours I have lost because of their incompetence is infuriating.

Have a good one! Catch you tomorrow.

Published in: on April 28, 2022 at 7:18 am  Comments Off on Thurs. April 28, 2022: Dealing with the Creative and the Inept  
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Wed. April 27, 2022: Creative Expansion and Unnecessary Stress

image courtesy of mohammad Hassan via pixabay.com

Wednesday, April 27, 2022

Waning Moon

Cloudy and cool

Yesterday was a mixed day. I managed a good bit of admin in the morning; I have to, or the number of emails becomes overwhelming. It rained a good portion of the day, although I managed to get home from the laundromat before it started, and dashed out in a quick pause in the afternoon to get the garbage out.

I went back and started re-establishing myself over on Ello, and remembered why I enjoy that platform so much. I cross-post a lot of what’s here over there; haven’t yet decided how I want to do new content.

On the wave of the work I’d done on The Big Project at the laundromat, I did another section. I am still way, way, waaaaay behind where I need to be on it, and I have to double down on it in May.

I had some additional material to look at for the contest, which was just forwarded to me (late), and dealt with that. One category is now officially finalized. I’d hoped to have the second category done today, but it’s more likely to be tomorrow or Friday (likely Friday). That depends how much script coverage comes in. Right now, I just have one more script to cover today. I’d hoped for two tomorrow and two on Friday to end this pay period close to what I need, but it looks doubtful.

I set up a Ko-fi page. I think it’s a better fit for me than Patreon, because there’s less pressure for tiered content and constant content. I still want to add new material pretty regularly, and use it to play with material that’s out of my wheelhouse a bit, or with pieces that I know are strong, but haven’t found the right market.

For instance, I posted “Fallout” which is one of my favorite flash fiction pieces. It’s received excellent feedback, but never the right market fit. So it’s here, and it’s getting positive response.

I also want to do some tarot pieces, using different decks. I’d considered doing it on Instagram (inspired by other tarot readers who do a great job on that platform). But it’s too complicated to do from my phone, so I’ll do it on Ko-fi instead.

It’s not that I think I’ll make a huge profit or anything on Ko-fi. I figure the money I get can be then used to support fellow creators on the platform. It’s basically going to be the same $3 going round and round forever.

And, it gives me a no-pressure playground.

It’s likely I will leave (or severely cut back to only promotions) Twitter in a few months, once the Muskrat purchase goes through, I intend to enjoy what I enjoy and use it to its fullest potential between now and then.

Turned around two scripts in the afternoon and well into the evening.

Knowledge Unicorns was fine. We are in the last few weeks. Some of the kids are graduating high school; no one knows what the next school year will bring. Some of the families plan to continue homeschooling their kids because they’re doing so much better; others are going to wait and see. In any case, they have built among themselves, the parents and the kids, a strong support system, and I can step back at the end of this school year without guilt. I was a strong voice in keeping the kids out of school because there is no such thing as safety in school right now, either from COVID or school shootings. And I helped the parents and kids make it possible to stay as safe as possible for two and a half years. I walked my talk. Now, as their situations have evolved, they need to make a variety of decisions, and it’s time for me to step back.

Still fighting with both Tracfone and Consumer Cellular to get my mom’s number transferred. Both companies are basically crap, but there aren’t any other choices for the simple flip phones anymore. We have to make this transfer to Consumer Cellular happen.

The company who bought the storage facility on Cape where we’ve got the rest of our stuff is AWFUL. Zero customer service and badly disorganized.  So I have to dig in this summer and take on as much extra work as possible so I can afford to bring the stuff up in fall – provided I can even get a storage unit around here. Because CubeSmart pulled such crap, selling us off to someone else out of the blue, announcing it the day after last month’s payment, I will certainly not rent from them in the future. They actually had the gall to send an email stating that they were up for an award and wanted me to vote for them! I don’t think so.

And I still haven’t been able to get an appointment to get the car fixed.

I am royally fed up and ready to go back to bed and tell everyone to fuck right off. I have a horrible headache like creatures dancing inside my head wearing cleats and wielding pickaxes. Tessa woke me at 4 this morning. Not a happy camper.

Instead, I have to go back to the page and work.

Published in: on April 27, 2022 at 7:06 am  Comments Off on Wed. April 27, 2022: Creative Expansion and Unnecessary Stress  
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Fri. April 22, 2022: Earth Day!

image courtesy of Purwaka Seta via pixabay.com

Friday, April 22, 2022

Waning Moon

Sunny and pleasant

Earth Day!

How lovely that we have a beautiful day in which to celebrate Earth Day. I have a couple of errands I will do later on foot, to enjoy it.

I had trouble settling into meditation yesterday morning.

After breakfast, I dealt with emails and with admin work. Then, I sent off the trio of Frieda/Laz plays to the radio producer in NY who was interested in them.

I spent a good chunk of time converting “Pier-less Crime” (the third Frieda/Laz play) into US Numbered Format for the producer in Minnesota. I’d already converted “Intrigue on the Aurora Nightingale” thank goodness. I got both of them off to Minnesota. That company is recording the first one in June, so if it goes well and they want more, they’ve got them in house and can just license them, and we’re good. They’re a trustworthy company; I’ve worked with them on several plays.

In the afternoon, I turned around a script coverage, and I answered follow-up questions on a previous coverage.

A book I ordered arrived, and I’m looking forward to reading it, probably a week or two down the road. The Ipsy bag arrived, full of lovely things for the coming month.

My mom’s new cellphone arrived, and we started the activation process from Tracfone (which has devolved from mere incompetence into harassment) to Consumer Cellular (who is no great shakes either, but at least they had a decent phone, and let’s see how the plan works). Anyway, it’s a cute red flip phone with talk and text, which is all she wants, and not a Smartphone that’s too complicated for her, so she is happy. Getting the contacts in was a hassle, but we got that done. Now, we just have to wait for the migration to complete. Hopefully, it will be sooner rather than later.

I’m really tired of these companies treating customers like criminals and claiming it’s in the name of “security.” If you assume everyone is a criminal, you shouldn’t be in business.

I have zero sympathy for Disney right now. They could have avoided all this crap by simply not funding right wing extremists in the first place, and then pretending they supported LGBTQ, and facing backlash from Republicans. Disney always tries to play both sides against the middle for maximum profit, and I hope this costs them a lot of money. They will win, in the end, because they have the lawyers and the money. And, frankly, they built the infrastructure in that area, so they’re going to defend it. It’s just performance for the GOP base, anyway. They’ll all be back in bed together in a few days. Not weeks or months. Days. Even if they pretend otherwise.

Still have a migraine, but I’m hoping that the lovely weather and doing errands on foot will mitigate it. Plants can go out on the porch again today, yay!

I’m focusing on contest entries today, and will probably work through the weekend on them, so I can make my final decision, write up the reviews for the winners, and submit the results over next week.

Before that, though, I want to get in some work on “Owe Me” and on The Big Project.

Have a good weekend. I’m hoping it will warm and sunny, so I can enjoy reading amongst the plants!