Thurs. April 19, 2018: Roller Coaster Day

Thursday, April 19, 2018
Waxing Moon
Jupiter Retrograde
Saturn Retrograde
Rainy and cold

What is it now? The 107th day of January? Sure feels like it!

Hop on over to Gratitude and Growth for an update.

Yesterday was a roller coaster that nearly broke me.

I had guests, more than expected, up for a funeral. Tuesday night, I cooked and baked. They arrived at night. I fed them and listened to them talk. We were up until the wee hours. Mostly, I listened and offered sanctuary. That was my role.

Helped them get ready the next morning. And discovered that 1&1.com destroyed all seven of the websites I’d built on the new host. All gone. Supposedly as part of the “holding package” they forced me into, although when I asked them BEFORE MOVING the DNS to A2, and NOTHING was mentioned about needing to have a “holding package” in order to retain the registrations that are paid through until October of this year.

I was furious. 1&1 shrugged and said all I had to do was re-point the DNS. Of course, I could sign in to the 1&1 Control Panel, but the only option was to “re-join” their package. There was no way to re-point the domain. That screen wouldn’t come up, and every other click put me into an endless loop. Finally, someone at 1&1 did the re-point and the sites came back up. They should have never gone down in the first place. But 1&1 did it because they could, and they like to fuck with their customers and do whatever they can to make life hell and prevent their customers from actually receiving services for which they paid.

THEN — 1&1 made an unauthorized withdrawal from my bank account. I was told — in writing — that the fee for this “holding package” would be waived, and I would not be charged until April of 2019. But then, they pull a payment WITHOUT AUTHORIZATION from my bank account. Not to mention that I warned my bank back in March that I was afraid they would pull this kind of a stunt, but I could not delete my card from their information until the registration transfer was complete. But, you know, TD Bank — if you’ve ever dealt with a vendor, as long as it’s not a prince from Nigeria, they’ll let anyone at any time remove any amount from your account. Their position is that you have to fight it out with the vendor. They won’t credit it or put a hold on the amount until it’s investigated. Too bad for you. They just keep racking up fees against you.

I told 1&1 they had to reverse the payment. 1&1 said it wasn’t a “real” payment, but an “RVK” and wouldn’t actually go through. TD Bank shows it as a debit, and, in fact, now says I’m overdrawn and is adding overdraft fees. 1&1 says there’s “nothing they can do” and they’ve refused to reverse the charge or give me a credit.

Not only that, but now they want to hold the transfer hostage for another 60 days (the original 60 days that would have allowed the move would be up in early May). How much more money will they extort from me with the threat of again destroying my sites and making it impossible for me to promote my books or earn a living?

So I have to file a boatload of paper work with Attorneys General, with my Senators, and probably go fill out a police report so that TD Bank will take this seriously.

I talked to Name Silo, to whom I plan to move the registration, and they told me it was par for the course with 1&1. They also said that the DNS should never have been touched, even if the names of the domains were moved into another package, and told me that, once I wrench the domain registrations away from them and get them to Name Silo, there isn’t any need to re-point DNS; it should remain the same. Intellectually, I knew that; it’s yet again, 1&1 doing whatever they can to hurt me and get more money out of me.

At four a.m. this morning, they sent me another invoice and are going to make another pull from my bank for monies to which they have no right. AFTER telling me IN WRITING none of this would cost me anything until April 2019.

So, now I also have to file more paperwork with ICANN.

I’m also not happy with A2 Hosting’s position, which is that it’s not their problem and there’s nothing they can do. I’m paying them to host my sites. I expect them to keep those sites secure and not let any random individual re-point a DNS without permission.

This will be hours and hours of putting together documentation that I need to spend writing. I am furious.

I finished up a couple of ads for one of my clients yesterday — things are moving along nicely there.

I got more work done on the outline for the serial. I hope to finish it today, distill it down into a synopsis, and send it off with the sample pages by tomorrow.

The good news is that I participated in the Carina Pitch event on Twitter. I’d polished and honed the pitch for NOT BY THE BOOK for hours on Tuesday afternoon. As a “what the hell” later that day, I polished a pitch for HEART THEFT as well. This particular round of pitching is open to partials as well as full manuscripts, so I was clear. Both NOT BY THE BOOK and HEART THEFT were developed with an eye to the Harlequin lines.

I pitched both on Twitter early in the morning. Almost immediately, one of the editors expressed interest in HEART THEFT. She sent me information to her personal submission link and the rest of the guidelines.

I re-pitched NOT BY THE BOOK in the early afternoon (you can pitch each project twice). A few minutes later, I heard from another editor, who liked that pitch, and asked for more. She sent me HER personal submission link and the guidelines.

So I have until May 28 to submit both.

I have four polished chapters of each book done and my writer’s rough outline. I plan to write six more of each in the interim, and polish them, and distill my writer’s rough into a polished synopsis. The cover letter will be a little different than I usually write, since it’s a partial, but that’s okay. I want to get them both in before May 28.

This is a great opportunity and I’m excited.

Of course, I still have SPIRIT REPOSITORY in galleys, and I have to keep MYTH & INTERPRETATION, RELICS & REQUIEM, and DAVY JONES DHARMA on track. AND keep up with client projects. AND keep landing new clients.

I will have to be focused and disciplined over the next few weeks.

In other words, the fraud and extortion practiced by 1&1 and the shrugging off about the unauthorized transactions by TD Bank need to be stopped by the appropriate authorities.

I have a life to live, and I’m tired of companies like 1&1 and TD Bank preying on people because those people don’t have infinite amounts of money to spend and actually notice when there are unauthorized transactions, and that it matters.

I have sixteen pages of copyediting notes to put in to THE SPIRIT REPOSITORY. I am mortified that I missed so many things in the manuscript I turned in; I am grateful for the opportunity to fix them with my copyeditor before the book is published!

Onward.

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