Wed. Jan. 24, 2018: Web Host Hell

Wednesday, January 24, 2018
Waxing Moon
Cloudy and colder

Sorry I didn’t blog yesterday or earlier today.

I’ve been in Web Host Hell.

I wrote about it, 5K worth, that I will either turn into an article or a series of posts here, once everything is settled.

The short version is that Green Geeks reneged on the promises made in writing that were a condition of signing with them. After spending TWENTY SIX HOURS of hell with them over the weekend, getting contradictory information and information that didn’t work, I stopped the domain transfer of the Fearless Ink site (which had failed the first time anyway) and cancelled my account with them. The kicker was getting an email from tech support stating it “wasn’t their job” to give me tech support. WTF??? When I vented on social media, their social media person told me to DM them, but of course, their account is not set up to receive DMs. Social media massage so they look like they’re providing the service they refused to provide. I was with them for twelve days, well within the 30-day-money-back-guarantee period. But they’re not giving me a full refund. They’re keeping part of it as a “set-up” fee. Supposedly, the balance will be returned by tomorrow or Friday. I have my doubts. How much do you want to bet I’ll have to contact the Attorney General’s office to get my money back?

Going with them would have been going from an already bad situation to a worse one, and not being able to get out. I dug deeper and found bad reviews that hadn’t turned up in my initial research. More bad than good, especially when it came to tech support or to moving off them when they proved untrustworthy.

In a bout of Stockholm Syndrome, I asked my current host about switching to their WP platform. I figured hey, stay with them another quarter, build on WP, do more research, and THEN move. At first, hey, sure, here are the directions and so forth and so on. Then, I get another email stating that the Microsoft Platform to which they moved me from the Linux platform WITHOUT MY PERMISSION doesn’t support Word Press, and I have to move back to the Linux Platform (with its fee), and will lose ALL SEVEN SITES AT ONCE. I can’t build and move, build and move. Everything goes dark. I can’t build fast enough to make the downtime make sense. I don’t have the skills. On top of that, they started trying to make unauthorized payment pulls from my account, even though my invoice for the next quarter isn’t due for another two weeks.

I’ll have to cough up another quarter’s fees, but I can’t stay with them long term.

Before I cancelled with GreenGeeks, I backed up the new material I’d created for the Fearless Ink site. Although I can’t post any images or downloadable content, at least I updated the services and moved a few things around. I can’t add the new logo.

I’ve been in talks with a couple of other hosts. Host Gator has come recommended, but they don’t respond to my requests for information, so how can I trust them? Dream Host seems decent enough, but, if I interpret the answers to my questions, they won’t help me set up the WP for multiple domains. They have the capacity to run them, but won’t tell me how to set it up. A2 has been helpful in our discussions, and has asked thoughtful questions in return. So I don’t know what to do.

I contacted a colleague who is tech savvy and builds sites to see if I can hire her for a consult.

Every day I stay on my current host, I lose the ability to market my books, which means losing readers and losing income. At the same time, if I make a decision out of panic, I’ll end up worse off than I am now.

In the meantime, I’ve tried to stay on track with THE SPIRIT REPOSITORY, whose deadline is coming up fast. I’ve kept up with client work. I’ve kept up with my reviewing duties. I’m reading contest entries. I’ve been sick as can be, and having trouble getting well, because of the stress with the Web Host situation. I’ve been purging boxes and unnecessary stuff from the basement — slowly, but it’s happening.

I haven’t sent out many LOIs this month, which is bad. That’s going to bite me in the butt down the line. There are other opportunities I wanted to take advantage of that I’m also missing.

All because Web Hosts lie.

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Published in: on January 24, 2018 at 3:35 pm  Comments Off on Wed. Jan. 24, 2018: Web Host Hell  
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