Thurs. Jan. 10: Time Wasted Due to Coporate BS

Thursday, January 10, 2013
Dark Moon
Sunny and cold

I actually had a positive experience with Comcast yesterday. I’ve bashed them frequently over the years here, especially with problems in the Philadelphia area, but yesterday, we were able to have positive contact, intelligent discussion, and able to SOLVE the problem in a way that benefit both of us. In other words, actual customer service and negotiation. I was shocked and pleasantly surprised. I thought it was worth a public mention, and I thanked the person who was so helpful.

Verizon, on the other hand — well, we won’t even get started there! They really need to be slapped around by the regulators, because they treat their customers like dog poo. I have a neighbor who works for them, and they pretty much treat their employees just as badly, but someone needs to get them in line. Hopefully, I can wrap everything up with them soon and not have to deal with them anymore. You’d think, after being a customer for a dozen years, they’d give a damn. But what do you expect from a company that funds crazy, right-wing political candidates and finds it acceptable for employees to THROW THE PHONE at customers who come in to ask questions?

Still feeling under the weather. Boston has declared a health emergency, due to the flu. I’m one of the small percentage allergic to the flu shot, so I can’t get it — the shot could kill me. The flu itself just makes me feel like crap for a week.

Worked with students, wrote a pitch, got some writing done, but not enough. Never enough, which is discouraging. I had to waste far too much time and energy fighting with Verizon when I should have been doing income-earning work.

Spent some time on school work, too. I’m trying to catch up in the Astronomy class — the sheer volume of lectures each week makes it tough. There are fewer lectures in the Galaxies and Cosmology class, which started this week, so I’m in pretty good shape on that. The math is far beyond me, but the quizzes on theory I’m doing quite well in (even though I don’t have the science background).

Struggling to finish the proposal for my agent. I haven’t hit quite the right tone for the sample. The proposal itself is very strong, but the writing that the proposal is ABOUT has to sing, and there’s a metaphorical frog in its throat right now.

Also, on MURDER’S INTOLERANCE, I’m over 80 pages in and have to stop and write the outline. I’m getting unfocused.

Have to put some material together for a meeting this afternoon at the Marine Life Center. Also have to remember to take my camera to do some promo shots of Townsend and Major Margaret. MM is healthy enough to be released this weekend!

It looks like the only class I’m teaching in February is going to be a three-day seminar called “The Graveyard of Unfinished Projects.” More details to follow. Should be fun.

So much to do, hard to focus. But, somehow, it will all get done.

Devon

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4 Comments

  1. Sounds like an experience I had with UHaul 10 years ago. We walked in to get the reserved truck they’d promised, knowing full well they didn’t have it for me, and the guy behind the counter was stressed. Understandably so because their reservation system sucked and he was getting all the heat. At one point he snapped “I hate this f***ing job.”

    Happy to see they’ve overhauled their business and inserted some customer service. I hope it’s a trend that continues.

  2. So, I came in late to this party – why are you taking these Astronomy courses?

  3. As above commenter we, too, had a very bad experience with U-Haul. I have belief that you tackled everything needed today and with grace. I hope your week continues a bit more smoothly!

  4. Yeah, I got into huge fights with UHaul in NY. Of course, at that time, they were owned by the same company that owned Oxford Health Insurance, so no surprise they sucked. I was very glad to get out of that relationship.


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