Wed. June 20, 2012: Going to have a Good Solstice in spite of a lousy Webhost! And my new writing hero!

Wednesday, June 20, 2012
Waxing Moon (yesterday was the new moon)
Saturn Retrograde
Pluto Retrograde
Neptune Retrograde
Venus Retrograde
Sunny and warm
Summer Solstice

It’s supposed to get into the 90s today. I hope not. Heck, I was still shivering in fleece sweats yesterday!

So sorry I didn’t post yesterday. I fought with my webhost (1and1.com) ALL FRIGGING DAY. I’m trying to update the Jain Lazarus site and add the story that was promised last Friday. I kept getting a “publishing error — try later” message. Um, no. I pay them to publish when I need to update my sites, not when they happen to feel like it. Accepting money for a service means one has to provide the damn service. “Support” ignored my messages until I pitched a fit on Twitter, when someone from 1and1 said they were going to see it got attention. Instead, the situation got worse — I couldn’t access my sites at all — and the interaction with customer non-support didn’t actually have anything to do with the issue. Then, after dinner, I get an email saying there’s a “bug” in the system, they’re aware of it, and they have no idea when it will be fixed. Why didn’t they tell me that the FIRST time I contacted them, so I could have gone off and done other stuff during the day? Because they’re incompetent and don’t care about their customers, that’s why.

This morning, I get an email saying the problem is fixed.

Of course, it’s not.

And THEN I get a message from them about an ‘upgrade’ they’re doing to the system from July 9-13 (a week I’m teaching and at the start of Mercury Retrograde), which , if I understand it correctly, means I am, pardon the language, fucked forevermore on their host.

Meanwhile, they’re still holding all my webfiles hostage, which is why I didn’t dump them months ago and move to another host.

Checking the state’s telecommunications laws, they are in violation, so that means filing more paperwork with the state’s Attorney General against them, in addition to invoicing them for wasted time. I’ve been putting aside money to hire someone to help me rescue my files to move hosts, but I don’t have it yet, and I’m not in a position to do so yet.

Well, the upside to all of this is that I’ll be forced to move hosts, whether I’m ready or not. Let’s hope I don’t lose too much in the process. I print out my contracts, but there’s plenty of correspondence in those files that I can’t print out, but I can’t download it to save it. Short of going in and hand-forwarding each piece, I don’t know what else to do.

The FTP they claim is on the site — and which I pay for– but won’t explain to me doesn’t seem to exist, or this wouldn’t be an issue.

I am so frustrated. They are costing me money, but charging me for it. That’s fraud, as far as I can see, and a breach of contract on their part. Not only are they not providing the services for which they are contracted and paid, they lie about it. And the absolute refusal to work with me to fix the problem, the absolute REFUSAL to provide customer service is part of what is so appalling.

I don’t need much — I don’t have a lot of bells and whistles on my site. I should be able to go in, update, publish said updates, and download and upload files as needed. I’m not asking for a whole lot, and I pay for far more than I’m using, but 1nad1.com refuses to provide me with even the basics.

In happier news, I have a new hero. Cathy Lamb. Read what she has to say about writing here.

Gotta go and get my light fixed, have a lot of work that couldn’t get done yesterday because of effing 1and1, have an event to attend for a client tonight, and then it’s the Summer Solstice ceremony.

Devon

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Published in: on June 20, 2012 at 7:37 am  Comments (1)  
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One Comment

  1. Wishing you all the best as you try and rescue your work from your web host. I’m going to have Daughter read the post by Cathy Lamb as she wants to be, scratch that, IS a writer.
    Blessings!


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