Wednesday, September 2, 2009

IMG_0447
New York Botanical Garden

Wednesday, September 2, 2009
Waxing Moon
Pluto Retrograde
Jupiter Retrograde
Uranus Retrograde
Sunny and cool

Apple’s “solution” is that I HAVE to spend (waste) hours on the phone today with one of their Super-Techs. Right. That’s gonna help. I’ll play along, to show that I’m being “cooperative”. And if/when it doesn’t work, I will rip them a new one. And turn the matter over to the Attorney General. It’s been over a month since I started having problems. Enough, already!

I’m restating — if I was a man, this would have been solved properly the first time, and I would not be forced to jump through all these hoops.

And if that was our “next step” — why wasn’t I told that when the phone messages started TWO WEEKS AGO, and why wasn’t it set up then? Two weeks of “let’s talk” messages when all they were going to to do is make me sit through another useless tech session.

Unbelievable bullshit (pardon my language).

I know, at least they keep calling back, which is more than Dell would ever deign to do (although the NY State Class Action Suit against Dell may force them to actually honor their service contracts). But I still don’t have a solution — which, to me, the only acceptable solution is a computer that runs properly.

What did I do yesterday? I went grocery shopping (just about my favorite thing in the world), I did more Prague prep, I wrote, I did some research for an international proposal that has to go out when I get back from Prague, I drove to Greenwich to use their library computers so I could invoice Confidential Job #1 (and picked up a few books from their book sale while I was there), looked over the NYFA site. This year’s grant cycle includes both fiction and playwriting. The deadline is the beginning of November, and the applications aren’t available yet, but should be in about a week.

The big thing was that Stop&Shop sent out new membership cards and an offer for a discount if we signed up online. However, when you go to the website, it’s hijacked by someone or other who claims that you have a Trojan in your computer (because it’s put one there) and the only way you can get off the site is to BUY their anti-virus software.

Fortunately, I have an Apple, even a limping one, so my computer was not infected, the Trojan didn’t gain access, I could simply quit Safari, run the proper function to make sure everything was healthy and move on. I called the head office, who shrugged it off and said,”That’s out of our control.” Bite me, you bastards; I was lucky, because I had a Mac, albeit it a flawed one. But if I was still on the PC, I would have lost everything. YOU are responsible for the security on your site, especially when you have a marketing campaign out there falsely offering a discount when all that really happens is a computer virus. That is absolutely unacceptable, and hopefully anyone whose computer was infected won’t just roll over and take it.

I did some more work on AMENDS, got some reading in for Prague. I did a favor for a neighbor, which, unfortunately took longer than it should have, and I missed my meditation group. Fortunately, the nature of the group is that you’re there and they’re glad to see you, you’re not and they don’t make you feel guilty, so it’s not that big a deal.

Had a slow start on this morning’s session with AMENDS, but once I got into it, it went pretty well. I’m about to write a scene with my protag and a character with Alzheimer’s — another difficult scene, but vital to the plot.

I hope to get out a bit of correspondence before the tech session. This afternoon, I have to go through some boxes in storage to find some papers and send off copies for something that was resolved five years ago and has come back to haunt me because of either the other party’s incompetence or corruption.

The results of the Bush Administration: Incompetence and corruption without consequences.

So, we’ll see how today goes. I don’t want to go into the session with a completely negative attitude, but I’m very skeptical it’s anything but another waste of time and vamping on Apple’s part, hoping that if they drag it out long enough, I’ll just give up. If it DOES work, and the computer actually runs the way it’s supposed to, I will go back to being a happy camper, but still be highly skeptical of Apple’s integrity because of the way it was handled to date.

I really want to pack, but if everything sits in a suitcase for 12 days, it will be horribly wrinkled. My carry-on’s mostly packed, though. I’m trying to put as little as possible in it: Books for the plane, yoga mat, journal, camera.

I’m going to print out the luggage specs, so when the airline tries to overcharge or tell me that the luggage is the wrong size, I have the correct specs in writing. I haven’t flown British Air in years, but, in general, the international carriers are often more committed to customer service than the US carriers, so I’m hoping there won’t be too much hassle. Air France is my favorite carrier. I liked Icelandair once we were actually on the plane, but getting on it was a little disorganized.

The weather’s gorgeous and I need to get a lot done today, because I’m headed out to CT to check out a site tomorrow.

Let’s hope my Super-Tech session doesn’t take hours and solves the problems.

Devon

AMENDS: First draft: 18,875 words out of est. 75,000
25.16%
IMG_0001
Eastham, MA

I could use a few hours staring at a peaceful view like this right now!

5 Comments

  1. My husband got the run-around from Apple, too, initially. I think they outsource. OR don’t train their techs properly. Who knows. Fingers crossed for you!

    UGH on the Trogan thing. I have about two firewalls (I KNOW I only need one) and a virus program–it’s scary how you can unwittingly pick up crap when you surf!

    Take some deep breaths, hang in there!

    • The session seemed to go really well. I had a woman who really knew her stuff, and we dug around and found problems and fixed them. Better yet, she TAUGHT me what to look for and how to trouble-shoot in case similar things happen (which, fingers crossed, shouldn’t), and how to even better utilize Time Machine’s capacity.

      She wasn’t dismissive because I don’t have the technological language to explain what was going on –we just went through the computer, piece by piece fixing the specifics and then treating the overall computer — holistic computer healing.

      We’re going to monitor it over the next couple of months to make sure it’s really running the way it should, but I feel much better. Exhausted, my head’s ready to explode, but better and now I feel like I have some solid footing poking around in the computer, instead of just flying blind.

  2. So GLAD to hear that your tech session with Apple went well. Crossing my fingers for you that everything stays well. Blessings for your day!

  3. Delighted to hear the Apple session went well. Fingers crossed everything behaves the way it should now.

  4. web shopping and open free shop


Comments are closed.

<span>%d</span> bloggers like this: